Support

Need a hand?

Email is the fastest way to reach us. The FAQ below covers cancelling, deleting, switching plans, and the most common AI-generation questions. We reply within one business day.

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For account, billing, AI generation, or import questions. We reply within one business day.

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FAQ

Most common questions answered inline below — no ticket needed.

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Status

Live status of the Ulvos backend and AI generation pipeline.

All systems operational

Frequently asked questions

How do I cancel my subscription?: Subscriptions are billed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and manage Ulvos. Cancellation takes effect at the end of the current billing period.
How do I delete my account?: Open the Ulvos app, go to Settings → Account → Delete Account, and confirm with your password. The active dataset is removed within 30 days; encrypted backups expire within 30 additional days.
How do I change my plan (upgrade or downgrade)?: From the Apple Subscriptions screen, tap Ulvos, then choose another tier in the Ulvos Membership group. Apple handles proration automatically. Changes take effect immediately for upgrades and at the next renewal for downgrades.
Why didn't the AI generate my program?: The most common cause is an incomplete onboarding profile (missing equipment, schedule, or experience). Open Profile → Edit profile, fill any blank fields, and try Generate again. If the error persists, write to support@ulvos.app with the timestamp and we'll investigate.
How does the in-workout timer work?: Tap a set in the active workout to log it; the rest timer starts automatically based on the set protocol (straight, drop, cluster, etc.). You can pause, reset, or skip the timer with the controls below the set list.
How do I request a refund?: Refunds for App Store purchases are handled exclusively by Apple. Visit https://support.apple.com/en-us/HT204084 and submit a request from the same Apple ID used to purchase the subscription.