Privacy Policy

Ulvos is operated by Mattia Mellone, VAT/P.IVA 07993850721.

For privacy requests, account support, or platform questions, contact support@ulvos.com. For commercial information, contact info@ulvos.com.

We process the data needed to provide the Ulvos platform: account details, authentication data, profile settings, subscription and billing status, workout programs, uploaded training files, generated training structures, workout logs, support requests, security logs, and technical usage information.

Uploaded training material can include text, images, PDFs, or other files that you choose to submit so the platform can parse, structure, review, and convert them into usable training programs.

• To create and manage your account, login sessions, subscriptions, and access rights.
• To import, parse, review, convert, and store training programs and workout sessions.
• To provide support, troubleshoot issues, protect the service, and prevent abuse.
• To comply with tax, accounting, payment, and legal obligations.
• To improve reliability and user experience inside the platform itself.

Depending on the context, processing is based on performance of the contract with you, compliance with legal obligations, legitimate interests in operating and securing the platform, and consent where consent is required, for example for optional cookies or optional communications.

Platform data is stored and processed in the European Union. Data is not used for purposes unrelated to the Ulvos platform, and it is not sold or used for third-party advertising profiling.

Where service providers are used, they are selected to support the platform, hosting, security, payment, support, analytics, or AI processing functions under appropriate contractual safeguards.

When you upload a training file or request an AI function, relevant content may be sent to AI service providers to extract, classify, transform, or improve the training program. This processing is performed to deliver the platform feature requested by you.

AI output can be wrong or incomplete. You remain responsible for reviewing imported or generated training content before using it.

We keep account and training data for as long as your account remains active or as needed to provide the service. We may keep limited records longer where required for legal, tax, accounting, security, dispute, or backup reasons.

You can request deletion of your account or specific personal data, subject to legal retention obligations.

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion or restriction of processing where applicable.
• Object to processing based on legitimate interests where applicable.
• Request portability of data you provided where technically feasible and legally required.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a competent EU data protection authority.

We apply technical and organisational measures designed to protect personal data, including access controls, encrypted transport, role-based permissions, and operational logging. No internet service can guarantee absolute security.